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Damaged products 


1- Hats and other Straw Products

The hats and straw products are  very delicate. They  can not  receive impact, knockings, bangs, weight on the top, water or another liquids that can produce damages and  they can not be wet and they can not change the form or shape. If your product receive these kind of  treatment, it can not change. 

 If you receive the hats with damages, because of the shipping, you  fallow  the instructions (After the you receive the products)

 Returned or exchanged products must be in the condition you received them and in the original box and/or packaging to us  Bogotá Colombia.

 You should send in the same Shipping service we used to send.

 If we sent  the products with a document  of the TRADE PROMOTION AGREEMENT to low the harmonized  tariffs or  others documents agreements for Duties  discounts ,  you should add a  document  to discount the Duties in our Country either. If you send us the products without   these documents, we will discount the cost of the Duties from the Total of the products to change or the devolution money.
 


 2-Other products


 You should prove with pictures and description to our email,  how was the problem and we will solve it. The products can not receive impact, knockings, bangs, weight on the top, water or another liquids that can  produce damage to them.

 We will study your problem and we will give you a solution.  If we need to replace the products:
 Returned or exchanged products must be in the condition you received them and in the original box and/or packaging to us  Bogotá Colombia. Also, You should send in the same Shipping service we used to send.

 If we sent  the products with a document  of the TRADE PROMOTION AGREEMENT to low the harmonized  tariffs or  others documents agreements for Duties  discounts ,  you should add a  document  to discount the Duties in our Country either. If you send us the products without   these documents, we will discount the cost of the Duties from the Total of the products to change or the devolution money.

 Product Colors

 We sell hand made products and more of them  with natural  colors or colors hand made prepared. Sometimes the products can be a little different to the picture. it is possible that one product would not look  exactly to another one, because are hand made and also for different people.

 Before to buy our handmade products you should accept it.